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Agile Project And Service Management


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Author by : Stationery Office
Languange Used : en
Release Date : 2010
Publisher by : The Stationery Office

The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This me

The Practical Guide To World Class It Service Management


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Author by : Kevin J. Smith
Languange Used : en
Release Date : 2017-03-21
Publisher by : Outskirts Press

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with

It Service Management Foundation Practice Questions


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Author by : Tony Gannon
Languange Used : en
Release Date : 2012
Publisher by : BCS, The Chartered Institute

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning

It Service Management Based On Itil 2011 Edition


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Author by : Pierre Bernard
Languange Used : en
Release Date : 1970-01-01
Publisher by : Van Haren

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of internatio

Implementing Metrics For It Service Management


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Author by : David Smith
Languange Used : en
Release Date : 2008-08-08
Publisher by : Van Haren

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT I

It Service Management


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Author by : itSMF - the IT Service Management Forum
Languange Used : en
Release Date : 2005-05-23
Publisher by : Van Haren Publishing

An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exa