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Architecture Patterns For It Service Management Resource Planning And Governance


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Author by : Charles T. Betz
Languange Used : en
Release Date : 2011
Publisher by : Elsevier

Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Support

Agile Project And Service Management


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Author by : Stationery Office
Languange Used : en
Release Date : 2010
Publisher by : The Stationery Office

The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This me

Metrics For Service Management


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Author by : Peter Brooks
Languange Used : en
Release Date : 2012-03-03
Publisher by : Van Haren

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle

The It Service Management Process Manual


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Author by : James Persse
Languange Used : en
Release Date : 2013-02-11
Publisher by : Van Haren

This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental pr

It Service Management Based On Itil 2011 Edition


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Author by : Pierre Bernard
Languange Used : en
Release Date : 2014-10-23
Publisher by : Van Haren

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of internati

The It Service Management Foundation Exam Guide


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Author by : Michael Scarborough
Languange Used : en
Release Date : 2010-12-10
Publisher by : Resulta Group LLC

The IT Service Management Foundation Exam Guide is a practically oriented guide to passing the ITIL v3 Foundation exam. It is designed to work as a supplement to an instructor-led training class or as

Foundations Of It Service Management


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Author by : itSMF - the IT Service Management Forum
Languange Used : en
Release Date : 2005-09-26
Publisher by : Van Haren Publishing

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (IT

It Service Management Global Best Practices


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Author by : Editorial Board
Languange Used : en
Release Date : 2008-04-22
Publisher by : Van Haren

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the

Implementing Metrics For It Service Management


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Author by : David Smith
Languange Used : en
Release Date : 2008-08-08
Publisher by : Van Haren

This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT I