ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service…

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Itil Lifecycle Publication Suite Version 3


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Author by : Great Britain. Office of Government Commerce
Languange Used : en
Release Date : 2007
Publisher by : Stationery Office/Tso

The new core ITIL titles have been commissioned and structured to be read as a five title series, each buildin

Itil Service Operation


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Author by : Great Britain. Cabinet Office
Languange Used : en
Release Date : 2011
Publisher by : Stationery Office/Tso

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of

Introduction To The Itil Service Lifecycle


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Author by : Anthony T. Orr
Languange Used : en
Release Date : 2011
Publisher by :

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM)

Itil Service Design


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Author by : Great Britain. Cabinet Office
Languange Used : en
Release Date : 2011
Publisher by : Stationery Office/Tso

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their

Itil Service Strategy


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Author by : Great Britain. Cabinet Office
Languange Used : en
Release Date : 2011
Publisher by : Stationery Office/Tso

This volume provides updated guidance on how to design, develop and implement service management both as an or

Itil 2011 Edition A Pocket Guide


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Author by : Jan van Bon
Languange Used : en
Release Date : 1970-01-01
Publisher by : Van Haren

For trainers free additional material of this book is available. This can be found under the "Training Materia

Itil Service Transition


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Author by : Great Britain. Cabinet Office
Languange Used : en
Release Date : 2011
Publisher by : Stationery Office/Tso

This publication offers updated guidance on managing service transition from design specification, change conf

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