ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)

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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service…

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Itil Service Design


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Author by : Great Britain: Cabinet Office
Languange Used : en
Release Date : 2013-03-27
Publisher by :

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their

Introduction To The Itil Service Lifecycle


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Author by : Anthony T. Orr
Languange Used : en
Release Date : 2011
Publisher by :

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM)

Itil Lifecycle Essentials


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Author by : Claire Agutter
Languange Used : en
Release Date : 2013-03-28
Publisher by : IT Governance Publishing

Gives ITIL Foundation candidates a comprehensive overview of the key elements, concepts and terminology used i

Itil Foundation Exam Study Guide


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Author by : Liz Gallacher
Languange Used : en
Release Date : 2012-08-15
Publisher by : John Wiley & Sons

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technol

Measuring Itsm


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Author by : Randy A. Steinberg
Languange Used : en
Release Date : 2013-12
Publisher by : Trafford Publishing

How do you measure and report your IT services and processes? Which metrics matter the most to senior executiv

Passing Your Itil Managing Across The Lifecycle Exam Book


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Author by : Anthony T. Orr
Languange Used : en
Release Date : 2014-05-22
Publisher by : It Infrastructure Library

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from

Governo Dei Sistemi Informativi


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Author by : Diego Chiozzi
Languange Used : it
Release Date : 2014-08-25
Publisher by : Società Editrice Esculapio

Dalla diffusione delle tecnologie dell'informazione, l'utilizzo di Sistemi di Elaborazione all'interno delle i

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