Foundations of IT Service Management with ITIL 201…

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Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification.

Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample…

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Foundations Of It Service Management


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Author by : Brady Orand
Languange Used : en
Release Date : 2011
Publisher by : Createspace Independent Pub

The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new p

Itil Foundation Exam Study Guide


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Author by : Helen Morris
Languange Used : en
Release Date : 2012-10-15
Publisher by : John Wiley & Sons

Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology

It Infrastructure Its Management


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Author by : Gupta
Languange Used : en
Release Date : 2010
Publisher by : Tata McGraw-Hill Education

It Service Management


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Author by : Ernest Brewster
Languange Used : en
Release Date : 2012-05-08
Publisher by : BCS, The Chartered Institute for IT

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The

Managed Services


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Author by : Frank Keuper
Languange Used : de
Release Date : 2010-01-25
Publisher by : Springer-Verlag

Die Autoren analysieren die aktuellen IT-Sourcing-Strategien und beleuchten diese mithilfe von Fallbeispielen

Foundations Of It Service Management Based On Itil


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Author by : Jan van Bon
Languange Used : it
Release Date : 2008-07-15
Publisher by : Van Haren

Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based

Foundations Of It Service Management


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Author by : Jan van Bon
Languange Used : ru
Release Date : 2007-02-01
Publisher by : Van Haren

In recent years, IT Service Management has developed into a field in its own right. Organizations are now so d

Foundations Of Itil


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Author by : Jan van Bon
Languange Used : en
Release Date : 2007-09-09
Publisher by : Van Haren

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and it

Dynamic Network Notation A Graphical Modeling Language To Support The Visualization And Management Of Network Effects In Service Platforms


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Author by : Ulrich Scholten
Languange Used : en
Release Date : 2013
Publisher by : KIT Scientific Publishing

Iso Iec 20000 An Introduction


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Author by : Jan van Bon
Languange Used : en
Release Date : 2008-03-03
Publisher by : Van Haren

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Stand

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