A Guide to Customer Service Skills for the Service…

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The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary…

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A Guide To Customer Service Skills For The Service Desk Professional


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Author by : Donna Knapp
Languange Used : en
Release Date : 2014-05-07
Publisher by : Nelson Education

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now ava

Customer Service Skills For Success


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Author by : Robert Lucas
Languange Used : en
Release Date : 2014-02-03
Publisher by : McGraw-Hill Education

Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the Uni

A Guide To Service Desk Concepts


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Author by : Donna Knapp
Languange Used : en
Release Date : 2013-02-21
Publisher by : Cengage Learning

Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUI

Unleashing Excellence


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Author by : Dennis Snow
Languange Used : en
Release Date : 2009-10-29
Publisher by : John Wiley & Sons

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive

Zingerman S Guide To Giving Great Service


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Author by : Ari Weinzweig
Languange Used : en
Release Date : 2012-06-26
Publisher by : Hyperion

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to

The A Z Of Service Excellence


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Author by : Cate Schreck
Languange Used : en
Release Date : 2016-09-29
Publisher by : BookBaby

Does the job you have (or the job you want) require customer interactions? Do you want to handle difficult cus

The Restaurant Server S Guide To Quality Customer Service


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Author by : William B. Martin
Languange Used : en
Release Date : 1987
Publisher by : Crisp Pub Incorporated

The Complete Guide To Customer Service


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Author by : Linda M. Lash
Languange Used : en
Release Date : 1989-01-17
Publisher by : Wiley

Presents the ten key guidelines for moving an organization to service excellence and keeping it there. Illustr

21st Century Business Customer Service Student Edition


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Author by : Career Solutions Training Group
Languange Used : en
Release Date : 2010-01-08
Publisher by : Cengage Learning

The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greates

Twenty Training Workshops For Customer Service


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Author by : Terry Gillen
Languange Used : en
Release Date : 1990-01-01
Publisher by : Human Resource Development

Be ready to respond to customer service moments of truth by ensuring that customer service staff have the core

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