A Guide to Customer Service Skills for the Service…

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The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary…

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A Guide To Customer Service Skills For The Service Desk Professional


Download Now Read Online

Author by : Donna Knapp
Languange Used : en
Release Date : 2014-05-07
Publisher by : Nelson Education

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now ava

A Guide To Customer Service Skills For The Service Desk Professional


Download Now Read Online

Author by : Donna Knapp
Languange Used : en
Release Date : 2014-05-07
Publisher by : Cengage Learning

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now ava

A Guide To Customer Service Skills For The Service Desk Professional


Download Now Read Online

Author by : Donna Knapp
Languange Used : en
Release Date : 2014-05-12
Publisher by : Cengage Learning

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now ava

A Guide To Customer Service Skills For The Service Desk Professional


Download Now Read Online

Author by : Donna Knapp
Languange Used : en
Release Date : 2012-07-19
Publisher by : Cengage Learning

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changin

Customer Service Skills For Success


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Author by : Robert Lucas
Languange Used : en
Release Date : 2014-02-03
Publisher by : McGraw-Hill Education

Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the Uni

Unleashing Excellence


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Author by : Dennis Snow
Languange Used : en
Release Date : 2009-10-29
Publisher by : John Wiley & Sons

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive

A Guide To Service Desk Concepts


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Author by : Donna Knapp
Languange Used : en
Release Date : 2013-02-21
Publisher by : Cengage Learning

Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUI

A Guide To Computer User Support For Help Desk And Support Specialists


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Author by : Fred Beisse
Languange Used : en
Release Date : 2014-09-23
Publisher by : Cengage Learning

Equip current and future user-support professionals with the critical people skills and exceptional technical

Customer Service For Dummies


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Author by : Karen Leland
Languange Used : en
Release Date : 2011-03-03
Publisher by : John Wiley & Sons

The Itsm Process Design Guide


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Author by : Donna Knapp
Languange Used : en
Release Date : 2010-08-15
Publisher by : J. Ross Publishing

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowled

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