A Guide to Computer User Support for Help Desk and…

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse’s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to…

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A Guide To Computer User Support For Help Desk And Support Specialists


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Author by : Fred Beisse
Languange Used : en
Release Date : 2014-09-23
Publisher by : Cengage Learning

Equip current and future user-support professionals with the critical people skills and exceptional technical

A Guide To Computer User Support


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Author by : Fred Beisse
Languange Used : en
Release Date : 1999
Publisher by :

Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills

A Guide To Computer User Support For Help Desk Support Specialists


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Author by : Fred Beisse
Languange Used : en
Release Date : 2012
Publisher by :

How To Manage The It Help Desk


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Author by : Noel Bruton
Languange Used : en
Release Date : 2012-07-26
Publisher by : Routledge

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years

A Guide To Service Desk Concepts


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Author by : Donna Knapp
Languange Used : en
Release Date : 2013-02-14
Publisher by : Nelson Education

Translate technical expertise into an effective career in computer user support with the help of Knapp’s A G

A Guide To Help Desk Concepts


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Author by : Donna Knapp
Languange Used : en
Release Date : 2003
Publisher by : Course Technology Ptr

The second edition of Donna Knapp’s highly successful first edition introduces service concepts, skill sets,

A Guide To Customer Service Skills For The Service Desk Professional


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Author by : Donna Knapp
Languange Used : en
Release Date : 2014-05-07
Publisher by : Cengage Learning

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now ava

Help Desk Practitioner S Handbook


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Author by : Barbara Czegel
Languange Used : en
Release Date : 2015-05-21
Publisher by : John Wiley & Sons

Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook Th

Effective Help Desk Specialist Skills


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Author by : Darril Gibson
Languange Used : en
Release Date : 2014-10-27
Publisher by : Pearson IT Certification

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No h

It Help Desk


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Author by : S. James
Languange Used : en
Release Date : 2016-12-15
Publisher by :

Your Complete Guide To The IT Help Desk Your Blueprint To Service Success, Mastering User Support & Troublesho

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